Kinship Terms of Service

1. Who we are and what this agreement is

Kinship is a personal relationship management product operated by S4 Solutions, LLC, a Georgia (USA) limited liability company. In these Terms, "Kinship" and "we" mean that company, and the "Service" means the Kinship website, apps, and services.

These Terms are a binding contract between you and Kinship. You accept them when you create an account, click "I agree," or use the Service. If you do not accept them, do not use the Service.

If you use the Service for an organization — including under a B2B2C licence such as an outplacement or coaching firm program — you confirm you can bind that organization, and "you" below means both you and it.

These Terms include our Privacy Policy, the Acceptable Use Policy in Section 5, our Subprocessor List, and, if you buy a paid plan, the order form or in-app subscription confirmation that records your price, term, and plan.

2. Eligibility

You must be at least 18 years old to use the Service, and you must not be barred from receiving it under U.S. law or the law where you live.

Kinship is not for children under 18 and we do not knowingly collect their data. If you think a child has given us data, tell us through our contact form and we will delete it.

Where Kinship is available. You may only use the Service if you are accessing it from the United States — the fifty states, the District of Columbia, and the U.S. territories of Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa, and the Northern Mariana Islands. Anyone accessing from elsewhere goes to a waitlist and cannot create an account until we open in their country.

3. Your account

Creating it. You sign up with Google or Microsoft, or another method we offer. The information you give us must be accurate and current.

Keeping it secure. You are responsible for what happens under your account, so keep your sign-in details private. Tell us through our contact form as soon as you notice anyone else using it.

One human, one account. Personal accounts are for one person. You may not share, transfer, or resell an account without our written consent.

Inactive accounts. We may suspend or delete an account that has not been signed in to for a long time. We will email the address on file first, and you can still export your data during that notice period (Section 13).

4. Plans, billing, and the free tier

Free tier. The free tier has no limit on how many contacts you store. It does not include the AI features, and free-tier data is never sent to any third-party large language model.

Kinship Premium. Premium is our paid plan. It unlocks the AI features in Section 6 plus anything else we list at sign-up, and it is sold on an annual term only — there is no monthly plan today. Your price, your term length, and any promotional rate are shown to you when you buy and become part of these Terms.

Promotional and founding-member pricing. We sometimes offer a promotional rate, such as a founding-member rate, open until a stated close date. That rate and date appear on our pricing page and in your purchase confirmation. If you buy at a promotional rate, you keep it on every renewal for as long as your subscription runs without a break. If it lapses, is cancelled, or is interrupted, a new subscription costs whatever we charge at that time. We do not offer lifetime price guarantees.

Billing address. Paid plans need a United States billing address (Section 2). We collect one at checkout and only process a subscription if it is in the U.S. We automatically cancel and refund purchases made from a non-U.S. billing address.

Billing. We bill the full annual term in advance, and your subscription renews automatically for another year until you cancel. You authorise those recurring annual charges to the payment method you give us. We charge through the payment processor named at the time you subscribe, and we list that processor in our Subprocessor List before we charge you.

Cancellation and refunds. Cancel any time in Settings → Plan by selecting "Manage billing." Cancelling takes effect at the end of your current annual term, and you keep paid features until then.

60-day refund. Ask us within 60 days of any charge — your first payment or a renewal — and we will refund it in full, no reason needed. Email support@kinshiprm.app.

After those 60 days we do not refund prepaid time you did not use, unless these Terms say otherwise (Section 6 if we change AI subprocessor, Section 12 if we end your account for convenience) or the law requires it.

Existing subscriptions. If you subscribed before these Terms took effect, you keep the plan, price, and billing cadence you bought — including a monthly cadence — and it renews on those terms for as long as it runs without a break. You never have to move to a current plan or price. If it lapses or is cancelled, a new subscription is on the plans and prices we offer then.

Taxes. Prices exclude tax unless we say otherwise. You pay any sales, use, VAT, GST, or similar tax on your subscription.

Price changes. We may change the price that applies at your next renewal, with at least 30 days' notice to the email address on file. If you do not want the new price, cancel before renewal and your old price applies through the end of your current term. Changing our list price does not affect a promotional rate or a grandfathered price you hold under this Section, for as long as that subscription runs without a break.

5. Acceptable Use Policy

You agree not to do any of the following, and not to let anyone else do them:

1. Break any law that applies to your use, including data-protection, anti-spam, anti-stalking, and export-control law.
2. Harass, surveil, or stalk anyone; build profiles of people who have not agreed to it; or store special-category data about others — health, religious belief, sexual orientation and the like — without a clear lawful basis.
3. Use the Service for political microtargeting, employment screening, credit decisions, or any other automated decision that has a legal or similarly significant effect on the people you store data about.
4. Scrape, reverse-engineer, decompile, or try to derive the source code of the Service, except where the law gives you that right regardless of what this contract says.
5. Probe, scan, or test the security of the Service, or get past any security or authentication measure, without our written permission.
6. Resell, sublicense, rent, lease, or transfer the Service to anyone else, except under a B2B2C agreement we have signed.
7. Impersonate anyone, falsify your identity, or misrepresent who you are connected to.
8. Upload content that is unlawful, defamatory, obscene, infringing, or malicious, or that you have no right to upload.
9. Disrupt the Service or put an unreasonable load on our systems, including by automated means.
10. Import LinkedIn contact data by any route other than your own LinkedIn data export. Do not scrape LinkedIn or use unofficial intermediaries.

We may investigate any suspected breach and act on it — including suspending or ending accounts, and reporting to law enforcement where we are required to.

6. AI features (paid plans only)

Our AI features are note summarisation, follow-up prompts, natural-language search, and relationship health digests.

Paid plans only. AI features run on paid plans only. Free-tier content is never sent to any third-party large-language-model provider. We enforce this on our servers, not just in the interface.

You have to switch them on. Even on a paid plan, AI features are off until you turn them on during onboarding or in settings. You can turn them off at any time; that stops new requests immediately, and any output already generated stays until you delete it.

Who processes AI requests. We use Anthropic, PBC (Claude API) for summaries, follow-up suggestions, and question answering, and Voyage AI Innovations, Inc. for the embeddings behind natural-language search. Our Subprocessor List names every active subprocessor with its legal entity, function, processing region, and data-processing agreement. We will give at least 30 days' notice before we add or replace an AI subprocessor, and during that notice you may drop the affected paid features for a pro-rata refund.

What we send, and what we don't. We send the specific notes, activity, or search query you point the feature at, plus the minimum account information needed to route the request. We do not send your whole address book, your OAuth tokens, your payment details, or anyone else's content. Under the Anthropic commercial terms in force on the effective date of these Terms, Anthropic does not use these inputs or outputs to train its foundation models.

Your notes and AI output are kept separately. You can delete either one on its own. Deleting an AI summary leaves your notes; deleting your notes does not remove a summary we already saved.

Accuracy. AI output is probabilistic. We do not promise it is accurate, complete, or suitable for any particular decision, and you should not rely on it for legal, medical, financial, employment, or other consequential decisions.

7. Your content and intellectual property

You own your content. The contacts, notes, life events, activities, and files you create or upload stay yours. Kinship claims no ownership of them.

The licence we need to run the Service. You give Kinship a worldwide, non-exclusive, royalty-free licence to host, store, transmit, display, and reproduce your content — and, only if you switch on AI features, to send it to the AI subprocessors named in Section 6 — solely to provide and improve the Service for you. The licence ends when your content is deleted, apart from the backup retention described in Section 13.

No training, no selling. We do not sell your content, and we do not use it in identifiable form to train any AI model, ours or anyone else's.

Our intellectual property. The Service — software, interface, branding, documentation, and our own data and models — belongs to Kinship or our licensors. These Terms give you no rights in it beyond the ones written here.

Feedback. If you send us feedback, suggestions, or feature requests, we may use them freely and owe you nothing for them.

8. Snapshot sharing

You can share a contact record with another Kinship user as a snapshot copy. A snapshot is not a live link: the recipient gets the record as it stands at that moment, and your later edits do not reach them.

When you share, you confirm two things:

1. You have a lawful basis to disclose that person's information to the recipient — for records covered by the GDPR, an Article 6 basis; for U.S.-only records, a basis that works under the state law that applies.
2. You have given any notices and obtained any consents the law requires of you before sharing.

Who controls the data. You are the controller when you share. Once the snapshot reaches the recipient's account, the recipient becomes the controller of their copy. Kinship is the processor for both of you and keeps no live link between the two copies.

Taking it back. You can revoke a share at any time, which deletes the recipient's snapshot from Kinship storage. Revoking does not reach anything the recipient has already exported, printed, screenshotted, or otherwise copied outside the Service. After that, handling any outside copy is their responsibility.

Before you confirm. We show you the substance of the points above in the sharing screen. Confirming the share is how you make those confirmations.

9. Integrations

Kinship connects to third-party services such as Google Workspace, Microsoft 365, and identity providers. Two rules cover every one of them:

1. Read-only. On every tier, integrations only read. The Service does not send email, create calendar events, or write to any connected system for you.
2. LinkedIn. We do not use any LinkedIn API, official or unofficial. The only supported route is your own LinkedIn data export, uploaded by you.

Those services have their own terms and privacy policies, your use of them is between you and them, and we are not responsible for them.

10. Privacy

Our Privacy Policy explains what personal data we collect, why, where we store it, who can reach it, how long we keep it, the lawful bases we rely on, and the rights you have. It is part of these Terms, and if the two ever conflict on a privacy question, the Privacy Policy wins.

11. Security

We use administrative, technical, and physical safeguards to protect your content, including encryption in transit and at rest, role-based access controls, and tenant isolation enforced in the database itself. No system is perfectly secure. If a security incident affects your content, we will notify you as the law requires — including the 72-hour notice under GDPR Article 33, comparable U.S. state breach-notification laws, and the OAIC Notifiable Data Breach scheme in Australia.

12. Termination and suspension

By you. You can close your account at any time in settings, or by contacting us.

By us, for cause. We may suspend or close your account straight away if:

1. you seriously breach these Terms, including the Acceptable Use Policy, and the breach either cannot be fixed or you do not fix it within 10 days of our notice;
2. the law requires us to; or
3. your use creates an immediate risk of harm to Kinship, other users, or anyone else.

By us, for convenience. We may close the Service or your account for convenience on at least 30 days' notice, or longer if more of your paid term remains. If we do, we refund your prepaid, unused fees pro rata.

What survives. When your account ends, your access ends. Sections 7 (intellectual property), 13 (data export and deletion), 14 (warranty disclaimer), 15 (limitation of liability), 16 (dispute resolution), and 17 (governing law) continue to apply, as do any payments you still owe.

13. Data export, deletion, and your data rights

Export. You can export your content as a structured, machine-readable file from settings, on every plan including the free tier, at no charge. We may ask you to sign in again first, and we limit how often you can run an export. If you would rather not use the tool, ask through our contact form and we will send you a structured export within 30 days.

Export before you delete. Deleting your account in settings is immediate and final, so export first — that is your only chance to get a copy through the Service. When you confirm, your profile and everything linked to it (contacts, activities, AI output, OAuth tokens, audit metadata) leave our active systems at once and your session ends. There is no export window afterwards. Encrypted backups age out on the schedule in our Privacy Policy §6, unless the law or the defence of a legal claim requires us to hold them longer.

If we close your account. Where we end your account under Section 12 — for cause, for convenience, or for inactivity — you get the notice period stated there before your content leaves our active systems, and you can export during it. If we have to suspend you immediately under Section 12(3) to prevent imminent harm, your legal rights of access, deletion, and portability below still apply for as long as we hold your data, and we will answer within the statutory deadline.

Statutory data rights. If the law where you live gives you rights of access, deletion, correction, portability, restriction, objection, or "do not sell or share" — for example the GDPR, UK GDPR, CCPA/CPRA, Virginia's VCDPA and its successors, Quebec Law 25, or the Australian Privacy Act — use our contact form. We answer within 30 days for GDPR and UK GDPR requests and 45 days for CCPA/CPRA requests, and only extend where the statute allows it.

14. Warranty disclaimer

Please read this Section carefully — it limits what we promise. Except where these Terms say otherwise or the law requires otherwise, the Service is provided "as is" and "as available." To the fullest extent the law allows, Kinship disclaims all warranties, express, implied, statutory or otherwise, including any warranty of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty arising from a course of dealing or trade usage. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that AI output will be accurate or suitable for any decision.

This does not cut back any warranty that consumer-protection law says cannot be excluded (see Sections 16.3 and 17).

15. Limitation of liability

16. Dispute resolution

16.1 Talk to us first

Before you file any formal claim, contact us through our contact form and try in good faith to sort the dispute out with us for at least 30 days.

16.2 Arbitration and class-action waiver (U.S. users)

This Section 16.2 applies only if you live in the United States. Sections 16.2 and 16.3 are the only dispute paths available.

You and Kinship agree that any dispute or claim arising out of or relating to these Terms or the Service will be settled by binding individual arbitration run by JAMS — under the JAMS Streamlined Rules for claims under USD $250,000, and the JAMS Comprehensive Rules for larger ones — as those rules stand when arbitration starts. Arbitration is seated in Atlanta, Georgia, USA. The arbitrator can award you the same individual relief a court could, including an injunction.

Class-action waiver. You and Kinship each agree to bring disputes only individually, and not as a plaintiff or member of any class, collective, consolidated, mass, or representative proceeding. The arbitrator may not combine more than one person's claims or run any representative proceeding.

What you can still take to court:

1. small-claims cases, if they qualify, in the small-claims court for where you live;
2. claims for an injunction to stop unauthorised use or abuse of the Service, or infringement of intellectual property; and
3. any claim the law keeps out of arbitration, including under the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act, 9 U.S.C. § 401 and following.

Opting out. You can opt out of this Section 16.2 within 30 days of first accepting these Terms: send us written notice through our contact form giving your full name, your account email, and saying you opt out of the Kinship arbitration agreement. Opting out changes nothing else in these Terms.

If part of this is unenforceable. If the class-action waiver is held unenforceable for part of a dispute, that part goes to court and the rest stays in arbitration.

16.3 Users outside the United States

Kinship is offered only in the United States. If you reached the Service from outside it despite our geo-gate and notices, you and Kinship agree that any dispute goes exclusively to the state and federal courts in Fulton County, Georgia, USA, and you both submit to that jurisdiction. Each party waives a jury trial as far as the law allows. Section 16.2 does not apply to you. Nothing in this Section or Section 17 takes away the protection of any mandatory consumer law of the country you live in that applies whatever we choose here — where such a law gives you a right or remedy that cannot be excluded, you keep it.

17. Governing law

The law of the State of Georgia, USA, and U.S. federal law where it applies, governs these Terms, without regard to conflict-of-laws rules. The UN Convention on Contracts for the International Sale of Goods does not apply. This choice does not take away the protection of any mandatory consumer law of the country you live in that applies whatever we choose here.

18. General

Changes to these Terms. We may update them. For material changes we will give at least 30 days' notice by email and in the product. Using the Service after the new effective date means you accept the change; if you do not, close your account before then.

Notices. We send you notices by email to the address on file, or show them in the product. Send us notices through our contact form; our postal address is available on request through the same form.

Assignment. You need our written consent to transfer these Terms. We may transfer them to an affiliate, or as part of a merger, acquisition, reorganisation, or sale of substantially all our assets.

Events outside our control. Neither party is liable for a failure or delay caused by something beyond its reasonable control — natural disaster, war, terrorism, civil unrest, government action, internet or hosting-provider failure, pandemic, or labour dispute.

Independent contractors. We are independent contractors. These Terms create no agency, partnership, employment, or joint venture.

No third-party beneficiaries. Unless we say otherwise, nobody outside these Terms gets rights under them.

Severability. If a provision is unenforceable, it is narrowed only as far as needed to make it enforceable, and the rest stays in force.

Waiver. Not enforcing a provision once does not give up the right to enforce it later.

Entire agreement. These Terms, the Privacy Policy, the Acceptable Use Policy in Section 5, the Subprocessor List, and any order form or in-app subscription confirmation are the whole agreement between you and Kinship about the Service, and they replace anything said before on that subject.

Changelog

• v1.5 — general availability. Plain-language rewrite of the whole document: shorter sentences, active voice, and the all-capitals blocks in Sections 14 and 15 set in ordinary type inside a bordered box. Every commitment, cap, carve-out, notice period, and refund right carried over unchanged — nothing was added, removed, or narrowed, and no obligation on you changed.
• v1.4 — general availability. Section 6 names Voyage AI Innovations, Inc. as the embeddings subprocessor. An earlier draft of this section named MongoDB, Inc.; that was corrected prior to this version's effective date. No subprocessor was added, removed, or replaced and no other term changed, so the 30 days' notice commitment in Section 6 is not triggered by this correction.
• Revisions v1.0 through v1.3 predate this changelog. The published text of each is archived; request a copy through our contact form.

Contact

Legal notices and arbitration opt-out: /contact?topic=legal
Privacy / data rights: /contact?topic=privacy
General questions: /contact?topic=support
Postal: S4 Solutions, LLC — postal address available on request through our contact form.