Kinship Terms of Service

1. Who we are and what this agreement is

Kinship is a personal relationship management product operated by S4 Solutions, LLC, a Georgia (USA) limited liability company ("Kinship," "we," "us," or "our"). These Terms of Service (the "Terms") form a binding contract between you and Kinship and govern your access to and use of the Kinship website, applications, and services (collectively, the "Service").

By creating a Kinship account, clicking "I agree," or otherwise using the Service, you accept these Terms. If you do not accept them, do not use the Service.

If you use the Service on behalf of an organization (including under a B2B2C license such as an outplacement or coaching firm program), you represent that you have authority to bind that organization, and "you" refers to both you personally and that organization.

These Terms incorporate by reference our Privacy Policy, our Acceptable Use Policy (Section 5 below), our Subprocessor List, and, for paid plans, the Order Form or in-app subscription confirmation that captures pricing, term, and plan.

2. Eligibility

You must be at least 18 years old to use the Service. You must not be barred from receiving the Service under U.S. law or the laws of any other jurisdiction where you reside.

Kinship is not directed to children under 18 and we do not knowingly collect data from them. If you believe a child has provided us data, contact us through our contact form and we will delete it.

Geographic eligibility. During the pre-launch and GA invite-collection phase, Kinship is available only to users whose access originates from the United States. For purposes of these Terms, "United States" includes the fifty states, the District of Columbia, and the U.S. territories of Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa, and the Northern Mariana Islands. Users whose access originates from outside the United States are routed to a waitlist and may not create a Kinship account until we open in their country.

3. Your account

Creation. You create an account using a supported identity provider (Google or Microsoft OAuth) or another method we offer. The information you provide must be accurate and current.

Security. You are responsible for the activity that occurs under your account. Keep your credentials confidential. Notify us promptly through our contact form of any unauthorized access.

One human, one account. Personal accounts are for natural-person use. Accounts may not be shared, transferred, or resold without our written consent.

Inactive accounts. We may suspend or delete accounts that have shown no sign-in activity for a prolonged period. Before any deletion, we will provide reasonable advance notice to the email address on file, and your data-export rights described in Section 13 remain available during that notice period.

4. Plans, billing, and the free tier

Free tier. The free tier has no contact-count cap and excludes paid AI features. Free-tier user data is not transmitted to any third-party large language model.

Paid plans. Paid plans unlock AI features described in Section 6 and any additional features specified at sign-up. Pricing, billing cadence, and trial terms are presented at purchase and incorporated into these Terms. Paid plans are not yet generally available during the pre-launch invite phase.

Billing address. Paid plans require a valid United States billing address (as defined in Section 2). Checkout will collect a billing address and a Kinship subscription is processed only where that address is in the United States. Attempted purchases from non-U.S. billing addresses are cancelled and refunded automatically.

Billing. Once paid plans are available, subscriptions will renew automatically until cancelled. We will charge through the payment processor identified at the time you subscribe to a paid plan, and naming that processor in our Subprocessor List before any charge is initiated. You authorize recurring charges to the payment method you provide.

Cancellation and refunds. You may cancel at any time from your account settings. Cancellation takes effect at the end of the then-current billing period. We do not provide pro-rata refunds for unused time except where required by applicable law.

Taxes. Prices are exclusive of taxes unless stated otherwise. You are responsible for any sales, use, VAT, GST, or similar taxes on your subscription.

Price changes. We may change prices on renewal with at least 30 days' notice to the email address on file. If you do not accept the change, cancel before renewal and the prior price applies through the end of the current term.

5. Acceptable Use Policy

You agree not to, and not to permit any third party to:

1. Use the Service in violation of any applicable law, including data-protection, anti-spam, anti-stalking, and export-control laws.
2. Use the Service to harass, surveil, or stalk any individual; build profiles of persons who have not consented; or process special-category personal data (e.g., health, religious beliefs, sexual orientation) about others except where you have a clear lawful basis.
3. Use the Service for political microtargeting, employment screening, credit decisions, or any other automated decision producing legal or similarly significant effects on individuals about whom you store data.
4. Scrape, reverse-engineer, decompile, or attempt to derive the source code of the Service, except to the extent that applicable law expressly permits this notwithstanding contract.
5. Probe, scan, or test the vulnerability of the Service, or breach any security or authentication measure, without our prior written authorization.
6. Resell, sublicense, rent, lease, or otherwise transfer the Service to any third party except under a written B2B2C agreement we sign.
7. Impersonate any person, falsify identity, or misrepresent affiliation with any person or entity.
8. Upload content that is unlawful, defamatory, obscene, infringing, malware, or that you do not have the legal right to upload.
9. Interfere with or disrupt the Service or impose an unreasonable load on our infrastructure, including by automated means.
10. Use the Service in connection with importing or processing contact data obtained from LinkedIn except via your own LinkedIn data-export download. Do not scrape LinkedIn or use unofficial intermediaries.

We may investigate and take action against any suspected violation, including suspending or terminating accounts and reporting to law enforcement when required.

6. AI features (paid-tier only)

AI features include note summarization, follow-up prompts, natural-language search, and relationship health digests (collectively, "AI Features").

Paid-tier gating. AI Features are available only on paid plans. Free-tier user content is never transmitted to any third-party large-language-model provider. This is enforced server-side, not only by UI controls.

Opt-in. Even on paid plans, AI Features are off by default. You must explicitly opt in during onboarding or in account settings. You may opt out at any time; opt-out takes effect immediately for new requests and does not delete previously generated outputs unless you separately request deletion.

AI subprocessors. We use two AI subprocessors for AI Features: Anthropic, PBC (Claude API) for note summarization, follow-up suggestions, and direct question answering; and MongoDB, Inc. (Voyage AI embeddings API) for the vector representations that power natural-language search. Our public Subprocessor List names every active subprocessor (infrastructure, observability, and AI) with its legal entity, function, processing region, and DPA. We will give at least 30 days' notice before adding or replacing an AI subprocessor, during which you may terminate the affected paid features for a pro-rata refund.

What is and is not sent to the model. We send the specific contact notes, activity content, or search query you direct the AI Feature to operate on, plus minimal account metadata required to scope the request. We do not send your full address book, raw OAuth tokens, payment information, or content from other users. Inputs and outputs are not used to train Anthropic's foundation models under the Anthropic commercial terms in force on the effective date of these Terms.

Separation of raw notes and AI output. Your raw notes and any AI-generated summary are stored separately. You may delete either independently. Deleting AI output does not delete your raw notes; deleting raw notes does not retroactively delete AI output already saved.

Accuracy disclaimer. AI Features generate probabilistic output. We do not warrant that AI output is accurate, complete, or fit for any particular decision. Do not rely on AI output for legal, medical, financial, employment, or other consequential decisions.

7. Your content and intellectual property

You own your content. You retain all rights, title, and interest in the contacts, notes, life events, activities, files, and other data you create or upload to the Service ("Your Content"). Kinship claims no ownership over Your Content.

License to operate the Service. You grant Kinship a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, reproduce, and (only with your opt-in to AI Features) submit Your Content to our LLM subprocessor, solely to provide and improve the Service for you. This license ends when Your Content is deleted from the Service, except for backup retention described in Section 13.

No training. We do not sell Your Content. We do not use Your Content, in identifiable form, to train any AI model, our own or a third party's.

Our IP. The Service, including all software, UI, branding, documentation, and our own data and models, is owned by Kinship or our licensors and is protected by intellectual-property laws. Except for the limited rights expressly granted by these Terms, no rights are granted to you in our IP.

Feedback. If you send us feedback, suggestions, or feature requests, we may use them without restriction or compensation to you.

8. Snapshot sharing

Kinship lets you share a contact record with another Kinship user as a snapshot copy. Snapshots are not live links. When you share, the recipient receives the record as it exists at that moment and future edits do not propagate.

Your representations when you share. By initiating a snapshot share, you represent that:

1. You have a legitimate legal basis to disclose the shared person's information to the recipient (for GDPR-covered records, an Art. 6 basis; for U.S.-only records, a basis sufficient under applicable state law).
2. You have given any notices and obtained any consents required of you by applicable law before sharing.

Roles. At the moment of sharing, you are the controller of the shared data. After the snapshot lands in the recipient's account, the recipient becomes the controller of that snapshot copy in their account. Kinship is the processor for both of you and maintains no live link between the two copies.

Revocation. You may revoke a snapshot share at any time. Revocation deletes the recipient's snapshot from Kinship-hosted storage. Revocation does not retrieve any data the recipient has already exported, printed, screen-captured, or otherwise copied outside the Service. After revocation, the recipient is solely responsible for handling any externally-held copy in line with their own legal obligations.

Disclosures shown in the share UI. When you initiate a share, we will display the substance of the bullets above before you confirm. Confirming the share constitutes your representation that you have read and accept them.

9. Integrations

Kinship integrates with third-party services such as Google Workspace, Microsoft 365, and identity providers. Two product rules govern every integration:

1. Read-only. Across every tier, integrations are read-only. The Service does not send email, create calendar events, or write to any connected system on your behalf.
2. LinkedIn. We do not access LinkedIn through any official or unofficial API. The only supported path is your own LinkedIn data-export download, uploaded by you.

Third-party services have their own terms and privacy policies. Your use of them is between you and the provider. We are not responsible for any third-party service.

10. Privacy

Our Privacy Policy describes what personal data we collect, why, where it is stored, who has access, how long we retain it, the lawful bases we rely on, and the rights you have. It is incorporated into these Terms by reference. If there is a direct conflict between these Terms and the Privacy Policy on a privacy matter, the Privacy Policy controls.

11. Security

We maintain administrative, technical, and physical safeguards designed to protect Your Content, including encryption in transit and at rest, role-based access controls, and architectural tenant isolation enforced at the database layer. No system is perfectly secure. We will notify you of a security incident affecting Your Content as required by applicable law (including the 72-hour notice under GDPR Art. 33, comparable U.S. state breach-notification laws, and the OAIC Notifiable Data Breach scheme in Australia).

12. Termination and suspension

By you. You may terminate your account at any time from account settings or by contacting us.

By us for cause. We may suspend or terminate your account immediately if:

1. You materially breach these Terms (including the AUP) and either the breach is incapable of cure or you do not cure within 10 days of our notice;
2. We are legally required to do so;
3. Your use creates an imminent risk of harm to Kinship, other users, or third parties.

By us for convenience. We may terminate the Service or your account for convenience on at least 30 days' notice (or longer if a paid plan term has more time remaining). On termination for convenience, we will refund any prepaid, unused fees on a pro-rata basis.

Effect of termination. On termination, your right to access the Service ends. Sections that by nature survive termination — including Sections 7 (Your IP), 13 (Data export), 14 (Disclaimer), 15 (Limitation of liability), 16 (Dispute resolution), 17 (Governing law), and any payment obligations — survive.

13. Data export, deletion, and DSAR rights

Export. A self-service data-export endpoint is on the GA punch list. Once the self-service export endpoint is generally available, you may export Your Content as a structured machine-readable file directly from account settings. Until that endpoint ships, request your data through our contact form and we will return a structured export within 30 days.

Export before deletion. Account deletion via account settings is immediate and final. Before you confirm deletion, you may export Your Content from account settings — this is the only opportunity to retrieve a copy through the Service. Once you confirm deletion, your profile and every record linked to it (contacts, activities, AI output, OAuth tokens, audit metadata) are removed from active systems immediately, your session ends, and there is no post-deletion export window. Encrypted backups age out on the schedule stated in our Privacy Policy §6 (How long we keep your data), except where a longer hold is required by law or to defend a legal claim.

Kinship-initiated termination. Where Kinship terminates your account under Section 12 (for cause, for convenience, or for inactivity), we will give you the notice period stated in Section 12 before removing Your Content from active systems, during which you may export from account settings. Where Section 12(3) immediate suspension is necessary to mitigate imminent harm, your statutory access, deletion, and portability rights described in this Section 13 (DSAR) remain available for as long as we hold your personal data, and we will respond within the statutory response window.

DSAR. If you reside in a jurisdiction that gives you statutory rights of access, deletion, correction, portability, restriction, objection, or "do not sell/share" (e.g., GDPR, UK GDPR, CCPA/CPRA, Virginia VCDPA and successors, Quebec Law 25, Australia Privacy Act), you may exercise them through our contact form. We respond within 30 days for GDPR/UK GDPR requests and 45 days for CCPA/CPRA requests, with extensions only where the statute permits.

14. Warranty disclaimer

EXCEPT AS EXPRESSLY STATED IN THESE TERMS OR AS REQUIRED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, KINSHIP DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AI OUTPUT WILL BE ACCURATE OR FIT FOR ANY DECISION.

This disclaimer does not limit any non-excludable warranty that applies to you under consumer-protection laws (see Sections 16.3 and 17).

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

1. NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUES, LOST DATA (BEYOND THE EXPRESS DATA-RECOVERY OBLIGATIONS IN SECTION 13), OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF A PARTY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
2. EACH PARTY'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID KINSHIP IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) USD $100.

Carve-outs. The caps and exclusions in this Section 15 do not apply to: (i) a party's indemnification obligations under Section 17; (ii) breach of confidentiality; (iii) infringement of the other party's intellectual property; (iv) Kinship's payment obligations; (v) liability that cannot be excluded or limited under applicable law (notably gross negligence, willful misconduct, death or personal injury caused by negligence, and any liability that cannot lawfully be limited under applicable consumer-protection laws).

16. Dispute resolution

16.1 Informal resolution first

Before filing any formal claim, you agree to contact us through our contact form and try in good faith to resolve the dispute informally for at least 30 days.

16.2 Binding arbitration and class-action waiver (U.S. users)

This Section 16.2 applies to you only if you are a resident of the United States. Sections 16.2 (this Section) and 16.3 (non-U.S. users) describe the only available dispute paths.

You and Kinship agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service ("Dispute") will be resolved by binding individual arbitration administered by JAMS under the JAMS Streamlined Arbitration Rules and Procedures (for claims under USD $250,000) or the JAMS Comprehensive Arbitration Rules and Procedures (for larger claims), as in effect when arbitration is commenced. The arbitration will be seated in Atlanta, Georgia, USA. The arbitrator may award the same individual relief that a court could, including injunctive relief.

Class-action waiver. You and Kinship each agree to bring Disputes only in an individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, mass, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative proceeding.

Carve-outs from arbitration. The following may be brought in court:

1. Small-claims actions, if eligible, in the small-claims court that has jurisdiction over you;
2. Claims for injunctive relief to stop unauthorized use or abuse of the Service or infringement of intellectual-property rights;
3. Any claim that applicable law (including the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act, 9 U.S.C. § 401 et seq.) bars from arbitration.

Opt-out. You may opt out of this Section 16.2 by sending written notice through our contact form within 30 days of first accepting these Terms, stating your full name, account email, and that you opt out of the Kinship arbitration agreement. Opting out does not affect any other part of these Terms.

Severability. If the class-action waiver in this Section 16.2 is held unenforceable as to any part of a Dispute, that part will be severed and proceed in court; the rest of the Dispute will continue in arbitration.

16.3 Non-U.S. users

Kinship is offered only in the United States. If, despite the geo-gate and the notices in our Privacy Policy and on the waitlist page, you accessed the Service from outside the United States, you and Kinship agree that any Dispute will be resolved exclusively in the state and federal courts located in Fulton County, Georgia, USA, and you and Kinship submit to that exclusive jurisdiction. Each party waives any right to a jury trial to the extent permitted by law. The arbitration agreement in Section 16.2 does not apply to you. Nothing in this Section 16.3 or in Section 17 (Governing law) deprives a consumer of the protection of mandatory laws of the country where the consumer resides that apply to that consumer notwithstanding our choice of law and forum; where any such mandatory law confers a non-excludable right or remedy, that right or remedy applies.

17. Governing law

These Terms are governed by the laws of the State of Georgia, USA, and applicable U.S. federal law, without regard to conflict-of-laws principles. The UN Convention on Contracts for the International Sale of Goods does not apply. This choice of law does not deprive any consumer of the protection of mandatory laws of the country where the consumer resides that apply notwithstanding our choice of law and forum.

18. General

Changes. We may update these Terms from time to time. For material changes, we will give at least 30 days' notice by email and in-product. Continued use after the effective date constitutes acceptance. If you do not accept the changes, terminate your account before the effective date.

Notices. Notices to you may be sent to the email on file or shown in-product. Notices to Kinship must be sent through our contact form with a courtesy copy to S4 Solutions, LLC — postal address available on request through the same contact form.

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, reorganization, or sale of substantially all of our assets.

Force majeure. Neither party is liable for failure or delay caused by events beyond its reasonable control (acts of God, war, terrorism, civil unrest, government action, internet or hosting-provider failure, pandemic, labor disputes).

Independent contractors. The parties are independent contractors. These Terms do not create any agency, partnership, employment, or joint-venture relationship.

No third-party beneficiaries. Except as expressly stated, these Terms do not create third-party-beneficiary rights.

Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the rest of the Terms will remain in effect.

Waiver. A party's failure to enforce any provision is not a waiver of its right to enforce it later.

Entire agreement. These Terms, the Privacy Policy, the AUP (Section 5), the Subprocessor List, and any Order Form or in-app subscription confirmation are the entire agreement between you and Kinship regarding the Service and supersede prior agreements on that subject matter.

Contact

Legal notices and arbitration opt-out: /contact?topic=legal
Privacy / data rights: /contact?topic=privacy
General questions: /contact?topic=support
Postal: S4 Solutions, LLC — postal address available on request through our contact form.